Privacy Policy

Last updated: 13 November 2026

This policy explains what personal data EWC CONTENT WRITING SERVICES PRIVATE LIMITED ("Garazup", "we", "us") collects, why, and what choices you have. It applies to garazup.com and to the Garazup app at app.garazup.com.

Who we are

Garazup is owned and operated by EWC CONTENT WRITING SERVICES PRIVATE LIMITED, a private limited company incorporated in India, and is developed by Team BizOversal. EWC CONTENT WRITING SERVICES PRIVATE LIMITED is responsible for your personal data (the "Data Fiduciary" under India's Digital Personal Data Protection Act, 2023) and is the merchant for all Garazup payments.

• Registered office: 18, Neeraj Nagar, Near Asopa Hospital, Gailana Road, Agra, Uttar Pradesh 282007
• CIN: U72900UP2021PTC145870 · GSTIN: 09AAGCE4523R1Z3
• Email: hello@garazup.com
• WhatsApp: +91 75000 03125

1. Two kinds of data

• Your account data — the garage's details and the people who sign in. We decide how this is used, as explained here.
• Your garage's records — the customers, phone numbers, vehicles and services you enter. You decide what is recorded and why; we only store and process it to run Garazup for you, never for our own purposes.

2. What we collect

• When you sign up: garage name, your name, mobile number, email address and password (stored only as a secure hash).
• Logins you create for your staff: their names and email addresses.
• Billing: your plan, the amounts and dates of your payments, payment status and Razorpay references. Card, UPI and bank details are entered on Razorpay's secure checkout and handled by Razorpay; we never receive or store them.
• Technical data: IP address and sign-in times, used for security (for example, to block repeated wrong passwords and spam sign-ups) and stored in logs for a limited time.
• Cookies: one essential cookie keeps you signed in. We don't use advertising or tracking cookies in the app.

3. Payments

Subscriptions are paid to EWC CONTENT WRITING SERVICES PRIVATE LIMITED through Razorpay Software Private Limited ("Razorpay"), an RBI-authorised payment aggregator that follows the PCI-DSS card security standard. When you pay, Razorpay collects the payment details it needs (such as your card, UPI ID or bank, and your email and mobile number) under its own privacy policy. Razorpay tells us only whether a payment succeeded, the amount, the method used (for example "UPI" or "card") and its reference numbers, which we keep for receipts, refunds and tax records. We never receive or store full card numbers, CVV, UPI PINs or net banking passwords.

4. How we use it

• To provide the service, keep your account secure, and support you when you ask for help.
• To send service emails: welcome, password reset, trial and payment reminders, receipts, and notice of important changes.
• To meet legal and tax obligations, such as keeping payment records.

We do not sell personal data, and we do not use your garage's customer records to contact your customers or for marketing.

5. Who we share it with

Only the service providers needed to run Garazup, under agreements to protect it:

• Razorpay Software Private Limited, to process payments;
• our hosting provider HostMyCode, where the app and its database run, on servers in India;
• our email provider, to deliver service emails.

We may disclose data where the law requires it.

6. Keeping it safe

Connections are encrypted (HTTPS), passwords are hashed, each garage's records are separated from every other garage's and checked on every request, and the database is backed up regularly. No system is perfectly secure; we will tell affected account owners promptly if a breach affects their data.

7. How long we keep it

While your account is open, and for 90 days after it ends (so you can return or ask for a copy). Payment records are kept as long as tax law requires. Security logs are kept for a short period.

8. Your choices and rights

You can see and correct your details in the app, export your customer list, and ask us for a copy of your data, to correct it, or to delete your account. Under India's Digital Personal Data Protection Act, 2023, you can also withdraw consent and raise a grievance. Write to us at hello@garazup.com; we reply within 30 days.

Grievance Officer: Sahil, EWC CONTENT WRITING SERVICES PRIVATE LIMITED, 18, Neeraj Nagar, Near Asopa Hospital, Gailana Road, Agra, Uttar Pradesh 282007. Email complaint@garazup.com. We acknowledge complaints within 48 hours and resolve them within 30 days.

If a garage's customer wants their details removed, please ask that garage — it controls those records — or write to us and we will pass the request on.

9. Children

Garazup is a business tool and is not meant for anyone under 18.

10. Changes

We will post any changes here with a new date, and email account owners about important ones.

11. Contact

EWC CONTENT WRITING SERVICES PRIVATE LIMITED, 18, Neeraj Nagar, Near Asopa Hospital, Gailana Road, Agra, Uttar Pradesh 282007. Email hello@garazup.com · WhatsApp +91 75000 03125.